Terms of Service
Terms of Use —
ListU Marketplace.
These Terms of Service govern your use of the ListU platform operated by Valentino Platinum Ltd(Companies House No. 07972278), registered in England and Wales. By accessing or using ListU, you agree to be bound by these terms. Please read them carefully before using the platform.
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Definitions
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Acceptance of Terms
By accessing or using the Platform in any way — including browsing listings, creating an account, posting a listing, or contacting another User — you confirm that you have read, understood, and agree to be bound by these Terms of Service and all applicable policies.
If you do not agree to these Terms, you must not use the Platform.
Capacity to contract
By using the Platform, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Platform on behalf of a business or organisation, you confirm you have the authority to bind that entity to these Terms.
Business Users — additional obligations
If you register as or operate as a Business User, you acknowledge that you may be subject to additional obligations under applicable UK consumer protection and trading standards law, including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.
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Accounts and Registration
Registration
Certain features of the Platform — including posting listings and contacting sellers — require a registered account. To register, you must provide accurate, current, and complete information.
Account classification
At registration, you must select your account type. You must choose Business User if you are selling or intending to sell goods or services commercially — including as a sole trader, dealer, or business — regardless of whether you are a formally registered company. Selecting Private User when you are in fact selling commercially is a breach of these Terms.
Account security
- You are responsible for maintaining the confidentiality of your account credentials.
- You must not share your login credentials with any other person.
- You must notify us immediately at support@listu.co.uk if you become aware of any unauthorised use of your account.
- The Operator is not liable for any loss or damage arising from your failure to maintain account security.
Verification
Email verification is required before posting listings. Phone and ID verification are optional but increase your trust tier and posting limits. The Operator may require additional verification at its discretion.
One account per person
Each individual or entity may maintain only one active account on the Platform. Creating duplicate or multiple accounts to circumvent restrictions or bans is a breach of these Terms.
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Listings and Content
Listing standards
All Listings posted to the Platform must comply with the ListU Listing Standards, available at listu.co.uk/listing-standards. By posting a Listing, you confirm the Listing complies with those standards and these Terms.
Accuracy
You must ensure that all Listings are accurate, complete, and not misleading. You must not post Listings for items you do not own or have the authority to sell, or for items that do not exist.
Prohibited listings
- Items prohibited by UK law or regulation
- Stolen or fraudulently obtained goods
- Counterfeit, replica, or misrepresented goods
- Dangerous goods or substances without appropriate licensing
- Animals not compliant with the Pet Advertising Advisory Group (PAAG) standards where applicable
- Financial products, loans, or investment opportunities
- Adult content or services
- Listings designed to mislead, defraud, or harm other Users
Listing limits
Daily listing limits and maximum listing values apply by trust tier. Current limits are available in your account settings. The Operator may adjust limits at any time.
Content licence
By posting Content to the Platform, you grant the Operator a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that Content for the purpose of operating and promoting the Platform. This licence ends when the Content is removed from the Platform.
Listing removal
The Operator reserves the right to remove any Listing that breaches these Terms, the Listing Standards, or any applicable law, at any time and without prior notice.
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User Conduct
You must not use the Platform to:
- Post false, misleading, or fraudulent Listings or communications
- Harass, abuse, threaten, or intimidate other Users
- Impersonate any person, entity, or the Operator
- Harvest contact details or data from the Platform for any purpose
- Send unsolicited commercial communications (spam) to other Users
- Interfere with, disrupt, or damage the Platform or its infrastructure
- Attempt to gain unauthorised access to any part of the Platform or any other User's account
- Use automated scripts, bots, or scrapers on the Platform without written permission
- Facilitate or encourage any illegal activity
- Breach any applicable law or regulation
Reporting
If you become aware of any conduct that breaches these Terms, you should report it using the platform's reporting tools or by contacting safety@listu.co.uk. The Operator will investigate all reports but is not obliged to take any specific action.
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Transactions Between Users
Platform role
ListU is a classified marketplace platform. The Operator facilitates connections between buyers and sellers but is not a party to any Transaction between Users. All Transactions are conducted directly between the relevant Users.
No payment processing
The Platform does not currently process payments between Users. All payment arrangements are made directly between buyer and seller outside the Platform. The Operator is not responsible for any payment made outside the Platform.
Due diligence
Users are responsible for conducting their own due diligence before entering into any Transaction. The Operator recommends reviewing seller verification badges, communicating through the Platform's messaging system before sharing personal contact details, and inspecting items in person where possible before payment.
Disputes between Users
The Operator is not responsible for resolving disputes between Users. If you have a dispute with another User, you should seek to resolve it directly. The Operator may, at its sole discretion, investigate complaints and take action against accounts found to be in breach of these Terms, but is not obliged to do so.
Fraud
If you believe you have been the victim of fraud on or connected to the Platform, you should report it to safety@listu.co.uk and to Action Fraud (actionfraud.police.uk). Contact your bank immediately if money has been transferred fraudulently.
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Intellectual Property
Operator IP
The Platform, including its software, design, branding, trademarks, and content produced by the Operator, is the intellectual property of Valentino Platinum Ltd and is protected by applicable UK and international law. You may not reproduce, distribute, modify, or create derivative works from any Operator IP without prior written permission.
User content
You retain ownership of Content you submit to the Platform, subject to the licence granted in Section 4 of these Terms. You confirm that you own or have the right to use all Content you submit, and that such Content does not infringe the intellectual property rights of any third party.
Third party IP
You must not post Content that infringes the copyright, trademark, or other intellectual property rights of any third party. If you believe Content on the Platform infringes your intellectual property rights, contact legal@listu.co.uk with details of the claimed infringement.
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Data and Privacy
The collection, use, storage, and protection of your personal data is governed by the ListU Privacy Policy, available at listu.co.uk/privacy. The Privacy Policy forms part of these Terms of Service.
By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.
UK GDPR rights
Your rights under the UK General Data Protection Regulation — including rights of access, rectification, erasure, restriction, portability, and objection — are set out in the Privacy Policy and on the Legal Notice page at listu.co.uk/legal-notice. To exercise any data right, contact legal@listu.co.uk.
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Limitation of Liability
Platform availability
The Operator does not warrant that the Platform will be available at all times, free from errors, or free from harmful components. Access to the Platform may be interrupted or suspended for maintenance, upgrades, or for reasons beyond the Operator's control.
No warranty on Transactions
The Operator makes no representation or warranty regarding the accuracy, completeness, or quality of any Listing, or the reliability, honesty, or conduct of any User. Users rely on Listings and engage in Transactions at their own risk.
Limitation
To the fullest extent permitted by applicable UK law, the Operator's total liability to any User for any loss or damage arising from use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the greater of £100 or the amount paid by you to the Operator in the 12 months preceding the claim.
Exclusions
Nothing in these Terms limits or excludes the Operator's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.
Consumer rights
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation are not affected by these Terms.
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Suspension and Termination
By the User
You may deactivate or request deletion of your account at any time from Settings → Account Management. Deletion requests are processed with a 30-day grace period, during which the request may be cancelled.
By the Operator
The Operator may suspend or terminate your account — and remove any associated Listings and Content — at any time and without prior notice if it reasonably believes you have breached these Terms, engaged in fraudulent or harmful conduct, or for any other reason at its discretion.
Effect of termination
- Your right to access the Platform ceases immediately upon account termination.
- Listings associated with the account will be removed.
- Content licences granted to the Operator under these Terms survive termination.
- Provisions of these Terms that by their nature should survive termination will do so, including Sections 7, 9, and 11.
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Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Subject to any mandatory rights you have as a consumer under applicable UK law, any dispute arising out of or in connection with these Terms or your use of the Platform that is not resolved by agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of Scotland or Northern Ireland respectively.
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Changes to These Terms
The Operator may update these Terms of Service at any time. Where changes are material, we will provide reasonable notice — which may include displaying a notice on the Platform or sending a notification to registered Users at the email address associated with their account.
Your continued use of the Platform following the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform.
The date at the top of this page indicates when these Terms were last updated. Previous versions of the Terms are available on request by contacting legal@listu.co.uk.
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Contact
For any questions about these Terms of Service, or to raise a legal or compliance concern, contact:
Legal enquiries
Terms disputes, compliance, legal notices
Data and privacy
DSAR, data rights, UK GDPR matters
General support
Account, listing, and platform questions
Registered operator: Valentino Platinum Ltd · Companies House No. 07972278 · Registered in England and Wales · listu.co.uk
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