Contact
Get in touch
with the right team.
All enquiries are handled directly. Route your message to the correct team below — this ensures a faster, more accurate response.
6
Direct contact routes
1 day
Safety report response target
UK
Named operator — direct accountability
No bots
All enquiries handled by real people
Contact directory
Route your enquiry
to the correct team.
General support
support@listu.co.ukAccount issues, listing questions, platform problems, and general enquiries from buyers and sellers.
Safety and fraud
safety@listu.co.ukScam reports, suspicious listings or accounts, fraud concerns, and urgent platform safety matters.
Business accounts
business@listu.co.ukBusiness User account enquiries, commercial selling questions, and business onboarding support.
Advertising and commercial
advertising@listu.co.ukCommercial advertising, sponsorship, dealer group partnerships, and media buying enquiries.
Legal and data
legal@listu.co.ukData subject access requests, right to erasure, legal and compliance matters, and regulatory enquiries.
Press and media
press@listu.co.ukVerified press and media enquiries only. Include your publication name and deadline in all submissions.
What to expect
All enquiries handled
directly. No automation.
ListU is operated by Valentino Platinum Ltd — a named UK operator with direct accountability. All contact routes go to real people. There are no automated ticket queues or bot-handled responses.
To help us respond accurately and quickly, route your enquiry to the correct address above and include relevant details — your registered email address, the listing or account reference if applicable, and a clear description of your issue or question.
For legal and data requests under UK GDPR, include "DSAR" or the relevant right (erasure, restriction, portability) in your subject line and use legal@listu.co.uk specifically.
Quick routing guide
Not sure where to send
your enquiry?
My listing was removed and I think it was an error
support@listu.co.uk
I think a seller is running a scam
safety@listu.co.uk
I want to upgrade to a Business User account
/settings → Profile Type — or business@listu.co.uk
I want to advertise on ListU
advertising@listu.co.uk
I am a journalist writing about ListU
press@listu.co.uk
I want a copy of my personal data
legal@listu.co.uk — include "DSAR" in subject
I want to delete my account
Settings → Account Management — or legal@listu.co.uk
I have a legal or compliance concern
legal@listu.co.uk
My account has been incorrectly suspended
support@listu.co.uk — include your registered email
I want to report a data breach
legal@listu.co.uk — marked URGENT
Before you contact us
Check the Help Centre first.
Many common questions about buying, selling, account management, verification, and platform policies are answered in the Help Centre. Checking there first is faster than waiting for a support response.
Go to Help Centre →These are answered in the Help Centre — no need to email:
How to post or edit a listingHow daily listing limits workHow email and phone verification worksHow to deactivate or delete your accountWhat Private User and Business User meanHow to report a listing or userHow to upgrade to Business UserHow to change your passwordWhat documents are accepted for ID verificationHow saved searches and alerts work