Report a Problem
Seen something wrong?
Report it directly.
Every report goes to a real person. Use the right route below to make sure your report reaches the correct team as fast as possible.
1 day
Safety report response target
24hr
Urgent fraud review target
100%
Reports reviewed by a real person
UK
Named operator — direct accountability
Report routes
Choose the right route
for your report.
Suspicious or fraudulent listing
Use the Report button on the listing page, or email:
safety@listu.co.ukA listing that appears to be a scam, uses misleading photos, has a price that seems too good to be true, or requests off-platform payment.
Also use the Report listing button directly on the listing page for fastest review.
A seller or buyer who is behaving suspiciously, requesting personal information, asking you to communicate outside the platform, or exhibiting threatening behaviour.
Include the username or profile link in your email.
Listing that violates platform rules
Use the Report button on the listing page, or email:
safety@listu.co.ukA listing for a prohibited item, a listing in the wrong category, a listing with false or misleading information, or a listing that violates the Seller Standards.
Reference the Seller Standards page if you are unsure whether a listing is in violation.
Harmful, offensive, or illegal content
Email directly — do not use the listing report button:
safety@listu.co.ukContent that is illegal, sexually explicit, threatens a person, or promotes violence or discrimination. These reports are treated as urgent.
Mark your email subject "URGENT — [content type]" for immediate escalation.
You believe your personal data has been misused, shared without consent, or that a data breach has occurred involving your ListU account.
Include "DATA BREACH" in the subject line for urgent data incidents.
Someone is impersonating ListU, another user, or a business on the platform. Includes fake ListU communications or fraudulent use of the ListU name.
ListU will never contact you asking for payment or personal details outside the platform.
After you report
What happens to your report.
Report received
All reports go directly to the ListU operations team. There are no automated filters that can dismiss a report before a person has read it. Every report is logged.
Investigation
The team reviews the reported content, account, or listing against platform policies. For safety and fraud reports, investigation begins within one business day. For content violations, within two business days.
Action taken
If a violation is confirmed, action is taken: listing removal, account warning, account suspension, or referral to relevant authorities. You will receive confirmation that your report has been reviewed.
We cannot always share outcomes
Due to account privacy obligations, ListU cannot always confirm to a reporter what specific action was taken against another user. You will receive confirmation that your report was reviewed, but the outcome may be confidential.
If money has already changed hands
Act immediately. Every minute matters.
If you believe you have been defrauded through a ListU listing, report to ListU and take these steps in parallel — do not wait for ListU's response before contacting your bank or Action Fraud.
Contact your bank
Call your bank's fraud line immediately. Ask them to attempt a payment recall. The sooner you call, the higher the chance of recovery. Find the number on the back of your card.
Do this first
Report to Action Fraud
Report online at actionfraud.police.uk or call 0300 123 2040. Action Fraud is the UK's national fraud and cybercrime reporting centre. Keep your report reference number.
Do this first
Report to ListU
Email safety@listu.co.uk with the listing link, seller username, and details of what happened. ListU will investigate and can assist law enforcement with account information if required.